User account was suspended or disabled, and could not be reactivated in normal way

Question

Hi,

Just thought if I could get a workable solution from this community quicker than for me to do some research on my own.

We have a user whose account was somehow disabled or suspended, now it could not be reactivated, so I removed the user account and attempted to create the user account again.

But it still does not work as I can not create his account below:

1) Not able to re-invite the disabled-and-removed user account

2) User login error image:

Regards

Michael

Trudy P Claspill · Accepted Answer

Hello @Michael Chuong

In one organization I have worked with I recall seeing something about there being a 30 day period that had to expire before an account marked for deletion is actually deleted. Perhaps that is what is causing your issue.

I recommend that you contact Atlassian support as recommended in the message you received.