I deleted a status, and instructed all tickets to move to a different status.
I noticed that a old workflow transition (from the deleted status to "Cancelled") still appears without a name (a GUID is displayed).
please ignore my dark theme.
Hi James - Welcome to the Atlassian Community!
Is this a Team-managed project? Or Company-managed project?
And are you sure you Published the workflow?
Hi @James Knight
I created this support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-870977
I expect that our Cloud support team will want to take a closer look at your environment to better determine a way to address this problem.
Regards,
Andy
Hi John,
Team managed. Yes "Update Workflow" was selected to apply changes
It might be a symptom of it being a Team-managed project. I would contact Atlassian Support to see what they say. Please post back here with the resolution so future readers will see it. Good luck!
https://support.atlassian.com/contact/#/
Unfortunately we're on a free-plan, and the support link redirects back here.
I'm more than happy to help raise this issue in a more suitable channel, but it seems that at this stage they'll have to stumble upon this thread.
Let me see if I can have someone from Atlassian come take a look.
Thanks Andy, that looks like the correct avenue and I've granted support access.
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