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Why issue status can't switch to INVESTIGATION from OPEN?

Lyndsey Shi

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Tom Zhu_9n21y7

Hi @Lyndsey Shi

Please check the workflow diagram

is there any link from 【Open】to 【INVESTIGATION】
if link exists , please check , is there any 【Conditions】which could possibly block the transition

Regards,

Tom Zhu

Lyndsey Shi

Hi @Tom Zhu

Workflow shows "Open" to "INVESTIGATION" need "submit", I also did it, seems didn't work.

Tom Zhu_9n21y7

Workflow seems correctly configured , could you please check whether you binded the workflow with corresponding issue type as you picture shows.

Sometimes people changed some configure in draft workflow , forget to put it into active.

Nic Brough -Adaptavist-

Are there any conditions on the "submit" transition?

Kelly Arrey

As Tom and Nic suggest, you should check for conditions on the Submit transition in the workflow.

As an aside, it looks to me like there are two different things called "Submit" here, which are not necessarily related:

The Submit transition in the workflow that goes from Open status to Investigation status
A field called "Submit or Abandon" with the value Submit.

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