How can I apply an automation for me to auto assign a ticket to whom who trigger the event or trigger the transition.For exampleTransition from Work in Progress to Resolved/Cancel.Thanks in advance.
Hi @Rodriguez, Jhon Ronald
You can do that with Jira automation. And a simple rule would be something like the following:
Let me know if that helped!
Yes it so easy. I already know that. Thanks for your help.But I need an automation that when Person-A transition the ticket.Person-A will be the assignee because he/she the one transition.It will auto assign to the agent who transition the ticket.
That's exactly what Alex's answer does.
Apology. overlook the details in left. thanks. will test this.
@Rodriguez, Jhon Ronald then check if there is a other automation active, and/or there is a post function which assigns the issue to the agent.
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