How to change default assignee, Key, how to add Approvers in SR, How to add organisation?
Hi @Ravindra Parihar ,
Welcome to the community !!
Let me answer your questions one by one
1. How to change default assignee ?
Go to project settings --> Details -->Scroll to end of the page and change the default assignee to Unassigned or Project lead. Its better to keep default assignee as unassigned.
2. How to change Key ? Go to project settings --> Details --> Enter the new key in KEY text box and click Save details
3. How to add approvers to SR ?Go through the steps mentioned in https://support.atlassian.com/jira-service-management-cloud/docs/set-up-approvals/
4. How to add Organization ?Go to project settings --> Customers --> Click Add Organization on the top right.
Hi Rilwan,
Thank you for your reply, however my issues are not resolved, Is there any way we can connect?
Hi @Ravindra Parihar ,Please type in your issues here. Will try to resolve
1. I am unable to add a default assignee, i.e. I need to add cloudsupport@xoriant.com as a default assignee for all the tickets raised by any user in my organization.
2. Regarding Key - For e.g., the key in my project is set as ITSM however when we raise an Incident or a request or a change ticket the ticket number always shows as ITSM- 10, ITSM-2, etc, need to change the key for each kind of tickets i.e. for Incident it must show as ITSM-INC-01 etc, for Service Request it must show as ITSM-SR-01, hope I am able to make you understand my query.
1. You can add only users (people) as Default assignee and not Group lists. If you want any group DLs to be added, then you need to create a user with email cloudsupport@xoriant.com
2. One project will have one Key irrespective of request/ticket type. We cannot modify them based on different ticket types like incident, change etc
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