Can Jira show the percentage of requests that are returned to programming?

Question

I would like to query in Jira the percentage of requests that go back to programming or some other status after being delivered to QA. Is this possible?

Once a request is delivered to QA, we would like the feature to be deployed and go to the status DONE. But in situations where the request needs to go back to programming for a fix or some other status, we would like to calculate this percentage for requests in the aggregate.

Thank you for your assistance!

Petter Gonçalves · Answer

Hello @Mathew Stucki

Thank you for reaching out.

You can properly get the percentage of tickets moved from QA by identifying those issues with a field and using the Issue statistic gadget on a dashboard. These would be the steps:

* First, create a JQL query to identify the issues that were previously in the status "QA" and were moved to any status you want. E.g:Status was QA and status in (programming, "In progress", etc)

* Define a system field with a value to identify those issues. E.g: Components, Labels, etc
* Add that value to all the issues returned by the JQL you created in step 1, using the bulk operation functionality
* Create a second JQL returning all the issues you want to include in the total percentage
* Add the Issue statistic gadget to your dashboard, selecting the Statistic Type as the field you defined in step 2 and the JQL you defined in step 4. The gadget will display the percentage of issues with the field you added in the following format:

P.S: Optionally, you can create an automation rule to automatically add the field you configured on step 2 to any issues moved from QA, so you will not need to repeat step 3 every time you want to update the issue statistic gadget.

Let us know if you have any questions or need further instructions to achieve any of the steps above.