Hi,
Attathment is not appeared for some users and they can not see the attatchment field unless they edit the task! Can anyone help me?
Jira Cloud does not selectively hide fields from people. If you can see an issue, you can see all of it, attachments included.
Could you show us an issue where some people can see attachments and some can not? What does "can't see attachment" look like?
Thanks for your response,
We use Jira data center. I attatched two screenshots : the first one is for a user that did not see attatchment and the second one is for me as jira admin. If this user edits the task, Attachment would appear.
Ok, that means you have an app or script (or possibly a browser problem) that is coded to hide the attachments from some users.
Jira does have some attachment control - you can tell it that only certain people can attach things and/or delete them. If there are attachments, they will be shown to the users unless something else gets in the way.
What can I do to resolve this problem? Besides our staffs, Our customers have this problem too and we really do not know how to explain the reason. Should I install any attatchment plugin?
Actually, the opposite - you probably want to remove the app that is breaking the view for you.
First, I would want to look at the difference between a user who does get the attachments and those who do not. What are their groups, roles and application access levels? Is there a membership that makes the section appear?
Then I'd look through your app list to see if there is anything in there that might be doing it (and turn it off)
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