nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Can't enable widget even permissions are set

Myagmarjargal Shagdar

Even after following portal access and customer permission configuration guide to enable widget, it is not able to be enabled

Accepted answers

Dave Mathijs

Hi @Myagmarjargal Shagdar welcome to the Atlassian Community!

Are you a project administrator?
Have you set up an open portal?
Have you copied and used the generated code on your web page(s)?
Does the request type have a required field? Then make it optional.

All comments

Dave Mathijs

Hi @Myagmarjargal Shagdar welcome to the Atlassian Community!

Are you a project administrator?
Have you set up an open portal?
Have you copied and used the generated code on your web page(s)?
Does the request type have a required field? Then make it optional.

Myagmarjargal Shagdar

Hi, Dave

Thank you for the quick response.

Are you a project administrator? - yes I am
Have you set up an open portal? - yes I set up
Have you copied and used the generated code on your web page(s)? - yes I did
Does the request type have a required field? Then make it optional. - just made it optional. However limitation still exists

Dave Mathijs

Is there any kind of error or screenshot you can share?

Myagmarjargal Shagdar

Sure there is.

Dave Mathijs

This means that your portal isn't open, see the link above for instructions.

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