Request Type & Custom Field Filter

Question

We are trying to create a customer filter which includes both request type and a custom field dropdown status

So our current filter examples...

and the custom field we also want to include in the above filters is the results of this field...

Can someone assist with the required JQL code to filter for both request type and our User Error Or System Functionality field?

unknown · Answer

So these are these drop downs

* System Functionality

* User Error

The filter results will ultimately be exported to a spreadsheet, so the filter needs to somehow show what option was chosen... doable?

Jack Brickey · Answer

So do you simply want to include the custom field? if so what values do you want to filter on?

"Request Type" = "PRISM Incident (ITS)" AND status in ("With Change Team") AND "User Error Or System Functionality" in (x, y, z)

fill in x,y,z

If you don't want to filter on the custom field but rather filter on it then add as column an filter on it by clicking on header.