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How to get Atlassian to respond to a P1 ticket

Jeanne Howe

I've got a P1 ticket that has been opened for over 2 hours. Atlassian's response - they closed the ticket and provided no response.

How do I get Atlassian to respond to this P1 issue?

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Pramodh M

Hi @Jeanne Howe

It depends on your support offering

https://confluence.atlassian.com/support/atlassian-support-offerings-193299636.html

Thanks

Jeanne Howe

we have 24/7 coverage for P1 issues

Pramodh M

Premium Plan?

Jeanne Howe

Yes, Premium plan. That's why we have 24/7 coverage for P1

Pramodh M

I'm sorry to hear that!

Is it really affecting production data, if yes, raise the support ticket again linking the old one back and check

Jeanne Howe

Not going to rant

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