Hello,
One of the users in my organization is trying to create a ticket using "Create" button but it doesn't work. All the mandatory fields in the form are filled but still no change. I tried to remove the user and add her again but that didn't help too. Please help as this is urgent.
Thanks.
Hi @Prakriti Arora ,
What exactly do you mean that it doesn't work? Is she not presented with a create screen? Or maybe the save button doesn't work? Are you sure that this user has create issue permissions? Please share more details so that I might be able to assist further. If appropriate please include screenshots from this users account.
Hi,
So the create button at the bottom of the screen doesn't create issue. The user has admin access to the project and is facing the issue for the first time today.
how are you verifying that the issue isn't created? If you go to advanced search and enter the following right after she clicks create is it not shown.
project = xxxx order by issuekey DESC
(where xxxx is the project she selects when creating the issue)
Exactly. This form should ideally close and notification saying so and so is the ticket number should appear. But the user is stuck on the same forms screen.
ok so you are saying that when she clicks the create button the screen does not close at all. It is as if create button is broken? Can you please ask her to try another browser? Also if you are a system admin can you login in as this user and attempt to do it yourself?
@Prakriti Arora Open workflow and see if any validators are added recently for "Create" transition.
Hi @Prakriti Arora - Did you ever get this solved?
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