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Incorrect time displayed on exported filter

Hey there!

Anyone had this issue before?

Custom time field in a Jira ticket is set to 20:00 or 8:00pm. When exported directly to Excel the times are reduced by 2hours. so instead of showing 20:00 it shows 18:00.

I have checked the regional settings and all looks fine.

Also tested with other users and they have the same issue. Correct date.PNG exported date.PNG

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Juan José Marchal Gómez

Hello @Hawama Essack ,

is the Jira installed in a linux or windows?

Best regards.

Hi,

We are using the cloud version and using windows laptop.

I wonder if Excel is converting the time to local. Is it possible that your local time is 2h off the Jira instance time zone.

Juan José Marchal Gómez

Hi,

I'm sorry but in this case I can not help you.

I guess that the problem was Linux NetTime.

Best regards.

where would i be able to check the Jira instance time? We did a verification now and the time on the laptop is correct according to the timezone.

thx

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