Hello,
I want to remove one of group available in Request Type. How can I do it?
You cannot currently do that. This is part of the ITSM template you used to create the project.
@Hải Trần Thị Thanh these are actually the Ticket Categories that you highlighted
https://support.atlassian.com/jira-service-management-cloud/docs/what-are-ticket-categories/
These categories do not get shown to the customers but are used to group items together later in the Ticket Category specific queues.
@Dirk Ronsmans @Jack Brickey Ok. I understand
Thank you !
@Dirk Ronsmans So if I want to turn one of ticket Categories off, is it possible?
Cos I don't want it display. Please show me how to do it if can?
Thank you!
You cannot turn them off as they are part of the project template. You could create different project using a different template but that requires starting over. I believe, but am not sure, that all other templates result in Service requests only by default.
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