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Filters: Why does 'status =' return results when 'status was' does not.

Samuel Thomsen

In otherwise identical JQL Filters 'status =' gives me results while 'status was' is empty.

project = PROJECT AND issuetype = Bug AND status was "Dev Complete"

project = PROJECT AND issuetype = Bug AND status = "Dev Complete"

If I remove the 'project =' and just search everything across our company, I do get some results but the ones i'm looking for (The ones I know exist and are set to "Dev Complete") are not there.. What could be causing this?

Accepted answers

Samuel Thomsen

Digging deeper into this, I may have found the culprit but it'd be nice to have a definitive "Yes" or "No" rather than the more vague stuff I'm seeing.

My project in question is a "Team-Managed Project" and it does appear that when I use "was" in my JQL query (not limiting the project), I'm only getting results from "Company-Managed Projects".

When looking at the differences between "Team-Managed" and "Company-Managed" (what-are-team-managed-and-company-managed-projects) It does say that "Team-Managed" Projects get "Standard Filters" while "Company-Managed" Projects get "Custom Quick Filters"

Is this my whole problem?

I also found this Jira Suggestion [JSWCLOUD-17446 ] that, if this is the issue, gives hope that this may be resolved soon.

All comments

Alex Koxaras -Relational-

Hi @Samuel Thomsen

Status = "dev complete" yields issues that are currently on "dev complete" status.

Status was "dev complete" yields issues that currently have or previously had a "dev complete" status.

What were your expected results?

Samuel Thomsen

My expected results was what you just described. The actual results I get when I use 'was' is a much smaller subset of issues which excludes some that I know were marked "dev complete".

In the case where I narrow it to a single project I am working on. When I use '=' I get about a dozen results for issues currently in the "Dev Complete" state. When I use 'was' I get 0 results.

Alex Koxaras -Relational-

Ditch everything from your JQL and try two queries:

status was "Dev Complete"
status = "Dev Complete"

What are the results?

Samuel Thomsen

Due to this being company wide and we have over 300 projects. Just searching for 'Status was "Dev Complete"' yields 1000+ results (Can only view the first 1000 even though it indicates there are more than that many) while 'status = "Dev Complete"' gives about 250 results.

Bugs from my particular project show up in the second search but nothing from my project is present in the results from the first search.

Samuel Thomsen

Digging deeper into this, I may have found the culprit but it'd be nice to have a definitive "Yes" or "No" rather than the more vague stuff I'm seeing.

My project in question is a "Team-Managed Project" and it does appear that when I use "was" in my JQL query (not limiting the project), I'm only getting results from "Company-Managed Projects".

Is this my whole problem?

I also found this Jira Suggestion [JSWCLOUD-17446 ] that, if this is the issue, gives hope that this may be resolved soon.

Bill Sheboy

Hi @Samuel Thomsen

Given TMP create all their own values for status, you could try the status ID value for your query when you need to narrow the results for a project.

Best regards,
Bill

Samuel Thomsen

That was it!

Thanks @Bill Sheboy

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