JQL Filter "Custom text field Is not EMPTY" returns empty and not empty results

Question

Issue Summary:

The filter "Custom text field is not EMPTY" not Working in JQL

Steps to Reproduce:

Create a custom field “Status Comment” - type Text Field (multi-line)

Create a filter "Status Comment" is not EMPTY

Expected Results:

The filter returns the results with not EMPTY values

Actual Results:

JQL shows the issue where the field is EMPTY and NOT EMPTY

The filter "Status Comment" is EMPTY is working fine

Natalia Trofimov · Answer

It looks like it is some kind of glitch. We have the same multiline text filed with the same configurations and it is used for the same issue types and the same projects and the filters (is EMPTY and not EMPTY) are working for the second custom field.

BTY, we just migrated to jira cloud from jira-server. the same filter behavior in jira-server so it is not jira-cloud related...

Natalia Trofimov · Answer

Hi Bill,

yes, I saw it.

1. the projects are not team-managed

2. I tried to change to Default Text renderer instead of WikiStyle Renderer, the outcome is the same

Bill Sheboy · Answer

Hi @Natalia Trofimov

Are you using a team-managed project, and is that custom field defined for the project?  If so, I wonder if you could be seeing this defect: https://jira.atlassian.com/browse/JRACLOUD-76536

If not, perhaps it is this one related to this field type's editor: https://jira.atlassian.com/browse/JRACLOUD-74027

Best regards,
Bill