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CC not sending Emails

Andrew Sacco

When I create an issue (ticket) in Jira and include other internal users in the CC line these users are not receiving notification emails. Am I doing something wrong

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Vikrant Yadav

Hi @Andrew Sacco Are you creating issue in JIRA via Email or using UI ?

Andrew Sacco

I am in Jira and creating directly from there

Vikrant Yadav

@Andrew Sacco Where you are adding user in CC, CC is a custom field or you are adding users as watchers ?

Andrew Sacco

Users already exist in the system. I go to the CC field and enter them there. See attached screenshot. Screenshot 2021-04-22 184653.jpg

Vikrant Yadav

@Andrew Sacco Check project Notification Scheme, if you are JIRA admin you can edit Notification scheme and add this CC field in Notifications , so that CC user get Notification when issue get created or updated or whatever the event in which you added CC field.

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