Use Automation to add a comment that tags multiple users within a field

Question

Hi there,

I'm trying to use automation to leave an internal comment that tags both the assignee and the task's approvers if the SLA is going to breach soon. I can't figure out the code to use though to have the comment tag the approvers if there are multiple approvers.

Right now this is what the comment looks like:

Hey [~accountId:{{assignee.accountId}}],

This ticket will breach its SLA in 2 hours. Please respond to the customer before our standard response time passes.

Approvers: [~accountId:{{approvers.accountId}}]

Cheers,
Your friendly automation bot

The approver's output is a link that ends in atlassian.net/people/5e725189d6e3cc0c3dda032f,%205f32e7d23aa35b003fd05e01, which is just both accountId's with a comma separating them.

Does anyone know the proper way to handle user picker fields with multiple users?

Thanks,
Michael

Hana Kučerová · Accepted Answer

Hi @Michael Cole ,

welcome to the Atlassian Community!

Please try something like this:

{{#approvers}}[~accountId:{{accountId}}]{{^last}},{{/}}{{/}}

There is a great article about smart values and lists, I found the information there.