Has anyone successfully seen the idle time out setting work? We have managed accounts and using Azure AD SSO integration. We recently set idle time at 8 hours. I exit Jira at the end of the day and come in the morning and I am still logged in. I queried about 10 users and they are not getting logged out either.
Hi @Bob Sochacki,
We are also using Azure AD with SSO enabled, to be honest I haven't tried this myself, we use the default of 30 days. I have no problems setting this to 4 hours, exiting when I'm done tonight letting you know what happens tomorrow morning when I try to login.
Stay tuned I'll get back to you on this one.
-Jimmy
Thanks!
Ok so I changed the idle timeout setting, I exited Jira to reset my session duration, then I logged back in. I left that overnight and when I reloaded my view this morning I was required to log back in. So I would say this is working correctly.
It's worth noting that my browser regularly asks if I want to stay signed in when I'm logging in into my Azure AD account and I always say no, is it possible that you have said yes to this and that is why you aren't seeing your session expire?
Just a thought. From here you might need to open a support request to see what's going on behind the scenes.
Sorry I can't offer much more help than that.
Hi @Jimmy Seddon did you close your browser when you tested this or just close the tab for Jira?
I closed the browser when I logged out to update the session timeout setting (changing to 4 hours) then I opened my browser again logged into Jira and left the browser and the tab open overnight. The I reloaded the back in the morning and I saw the SSO prompt because my session had expired.
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