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Sorting by assignee or by reporter returns error

Yevhenii Kniaziev

I have an issue with using Jira. When I trying to sort tickets by reporter or by assignee I have ability to choose only my profile. And when I start enter searched username I get a message:

"The Jira server was contacted but has returned an error response. We are unsure of the result of this operation." right after first letter was entered.

Where I need to report this issue? Or porbably someone can help me with this?

Accepted answers

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Angélica Luz

Hello Yevhenii,

Welcome to Atlassian Community!

When we can't search for other users on a site, it's usually related to the Browse users and groups permission.

Can you please let us know if you can find users when searching on fields like Assignee?

If you use the advanced search, does it return the results? For example, assignee = "user@domain.com"?

If you can't find, you need to check with the administrator if the group you are part of is added to the permission I mentioned previously.

They can find this option on Jira settings > System > Global permissions.

Regards,
Angélica

Yevhenii Kniaziev

Hello Angélica,

I've tried to use advanced searching with the user's mailbox by assignee and by reporter. (assignee = username\u0040domain.com)

The search results is positive.

Is this still a permission issue?

Angélica Luz

Thank you for testing, Yevhenii.

I’ve searched for the error and found out that this issue is related to a bug:

Assign issue drop down in JIRA throws "The JIRA server was contacted but has returned an error response. We are unsure of the result of this operation"

Please, click on “This affects my team” and also watch to receive updates.

Yevhenii Kniaziev

Angélica, thanks for trying to help. I'm unable to add myself to watchers. And I'm unable to add myself to affected customers. Probably for some permission reasons.

But I want to add some detail about described workaround.

When the error message appear, click OK and start typing the username - this way isn't workable in my case. Because when I enter next symbol the same message appears again.

And one more thing. This ticket was created almost half year ago with the minor priority and assigned to no one. But described issue at least make searching uncomfortable. And makes it impossible for the new users like me )) Is it possible to grade up it status or to assign to someone?

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