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Remove organization administrator product access

Bessa

Is it possible to revoke confluence product access to the ORG & SITE ADMIN? He only uses Jira Software so there is no need for him to have an account on confluence.

Accepted answers

Shannon S

Hello Luis,

Thank you for contacting us about this!

By default, when a user is added as an organization admin, they are added to the site-admin group for all sites associated with that domain.

The licensing for that group is based on your site's settings. For example, here are my settings for my site-admin group:

CleanShot 2019-11-01 at 16.25.50.png

You can either:

Change this so that site-admins don't automatically get access to the products you don't want them to be licensed for.
Or, you can remove the user from the site-admin group, and then add them only to the Jira administrators group (If you want them to be a Jira admin).

Note that if you leave the site-admins product access as-is, and remove your user from the site-admin group, then they will no longer be able to access site settings, such as Users.

I hope that's clear, but let me know if you have any questions about it.

Regards,

Shannon

All comments

Shannon S

Hello Luis,

Thank you for contacting us about this!

By default, when a user is added as an organization admin, they are added to the site-admin group for all sites associated with that domain.

The licensing for that group is based on your site's settings. For example, here are my settings for my site-admin group:

CleanShot 2019-11-01 at 16.25.50.png

You can either:

Change this so that site-admins don't automatically get access to the products you don't want them to be licensed for.
Or, you can remove the user from the site-admin group, and then add them only to the Jira administrators group (If you want them to be a Jira admin).

Note that if you leave the site-admins product access as-is, and remove your user from the site-admin group, then they will no longer be able to access site settings, such as Users.

I hope that's clear, but let me know if you have any questions about it.

Regards,

Shannon

Bessa

Hello,

I did remove them to be automatically added to products, but now I can't remove access to ORG admin.

Screenshot from 2019-11-04 09-47-42.png

Is it possible to change this?

thanks

Shannon S

Hello Luis,

You can follow the steps below to remove access:

Removing a site-admin or organization admin

Under If the user is an org admin:

Go to your organization at http://admin.atlassian.com
Click in your organization name
In the left menu, click Settings > Administrators
Find the user in the list and click Remove

I hope that helps, but let me know if you have any trouble.

Regards,

Shannon

Bessa

Hello Shannon,

Let's get back to the original question,

"Is it possible to revoke confluence product access to the ORG & SITE ADMIN?"

I don't want to remove a organization admin, I want him to pay what he uses.

The org admin just uses jira software, then i don't want him to be is confluence users list, is that possible?

Shannon S

Hi Luis,

My apologies for that - I checked with the team regarding this, and the only solution to keep the user as an org admin but remove their access to Confluence would be to remove the site-admins group from Confluence access entirely.

As a result of this, by adding a user to site-admins group they won't automatically get Confluence access. If any of your site admins need to have access to Confluence then you need to add them to the confluence-users access group specifically.

Can you try that and let me know if it helps?

Regards,

Shannon

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