Is there a way to include the Request Group Type filter / column in All Issues?

Question

Hi there,

I am attempting to export the All Issues in excel - one of the filters that I require most importantly is the request group type. One of the service desk projects created is broken down as follows:

The request page reflects as follows:

Is there any selection to insert the column to filter created GROUPS (Phonecall, Email, Live Chat) as this filter is crucial for my reporting.

Will look forward to your soonest reply

Petter Gonçalves · Answer

You are welcome, Natalia!

Have a nice week ahead. :)

Natalia Lezhai_q166gf · Answer

hi @Petter Gonçalves

Yes, thats a workaround but it works! Thank you for your help!

Petter Gonçalves · Answer

Hello @Natalia Lezhai ,

You can create a select custom field with all the request type groups where the customer can select in the ticket creation page.

Additionally, if you use a different workflow for each issue type and have different request types on each group, you can use a post function to automatically set the custom field with the correct value once it is created.

Let me know if this information helps.