Issue collector broken in Safari

Question

I am using issue collector to be able to easily capture bugs, etc. from users that are testing our site. This dumps them into their own "bucket"/project so that we know about them, etc.

With the update on Mac to Mohave, it no longer works in Safari.

MacOS 12.14.* (Mojave)

Safari 12.*

Below is the bug we get, saying "We noticed that you have third-party cookies disabled in your browser. We need this enabled to correctly submit your feedback. Once youve enabled cookies, please refresh the page."

I have cookies enabled, and I think this is a function of the new security in Safari (that is coming to most browsers) that prevents cross site tracking?

How do I fix this and get things working again. Lessening the security isn't necessarily the right fix (Atlassian, you should adjust the cookies you use if that's the only fix).

Jarrod Parkes · Answer

still is requiring the safari setting (Prevent Cross-Site Tracking DISABLED) for me too.

i'd love to know what the long-terms solution for this is? it seems like browser setting config is a short-term cop-out for not designing a more robust issue collector

James Chan_b3yhti · Answer

With iPhoneXS and IOS 12.3.1 and  Settings > Safari > Prevent Cross-Site Tracking DISABLED I still experiencing the following message, disallowing me to submit a form:

"We noticed that you have third-party cookies disabled in your browser. We need this enabled to correctly submit your feedback. Once youve enabled cookies, please refresh the page."

Alis-Hathway Ward (DO NOT USE) · Answer

We are using Cloud 100% for sure! and we're definitely having this issue (impacts safari mobile and safari desktop browser the same way). We used the HTML implementation. I think the problem is that the error doesn't tell the user what to do to fix the problem.

Screenshot of Error: http://tinypic.com/r/wagl77/9

* Create JIRA cloud flag in JIRA cloud for project
* Add snippet of code to website as instructed in the directions for the HTML integration and Build
* Open Safari browser on any device
* Navigate to the website with the flag code added
* Find and Click the 'Send Feedback' flag* I currently see the modal open, with the cookies error at the top of the modal: {quote}We noticed that you have third-party cookies disabled in your browser. We need this enabled to correctly submit your feedback. Once youve enabled cookies, please refresh the page.{quote}.

* Repeat on safari web mobile* I currently see the modal open, with the cookies error at the top of the modal: {quote}We noticed that you have third-party cookies disabled in your browser. We need this enabled to correctly submit your feedback. Once youve enabled cookies, please refresh the page.{quote}.

After digging around a bit, I think that the issue is that in Safari > Preferences > Privacy > "Prevent cross-site tracking" is enabled on Safari by default. When I uncheck/untoggle that option, the problem goes away. The same seems to be true for iOS: Settings > Safari > Prevent Cross-Site Tracking. I've never messed with these settings and it is on for both of my devices.