If I create a new ticket in Jira, I am able to do a screentshot (Snipping tool, Greenleaf, etc) and paste it in with the message. Very handy.
But, if I am replying to a customer's question, then paste a screenshot, Jira has the annoying "feature" of deleting everything I just typed and replacing it with the screenshot. AAaaaarrrggghhhh!
It also has this "feature, if I start typing a response, then change anything on the ticket, such as labels. Why?
