How can I Allow Customers to Add Participants on Request Creation

Mike Parton

In Jira Service Desk, I want customers to be able to specify one (or more) participants (other customers/non-Users) at the time they create the request so that the participant(s) get notifications when the request is acted upon.

 

I have been able to implement adding Watchers upon request creation, by creating a custom filed that is copied to Watchers field using post function. But, Participant is not a field available as a destination field.

Angélica Luz

Hello Mike,

Thank you for getting in touch with Atlassian Community!
Currently, it's not possible to add request participants at the moment the ticket is created. We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDCLOUD-1511
Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica