Import Epics from CSV in the new project template

Mory

Hi,

I unable to import Epics from CSV using the new project template (new generation). Issues are imported as Stories while I specify IssueType as Epic in the mapping step.

 

Here are my fields

IssueType	ID	Summary	StartDate	EndDate
Epic	6	Inscription	15/01/19	29/03/19
Epic	1352	Conception	21/05/19	06/06/19

 

And if I specify an Epic Name like below the importer just crash :

Unexpected failure occurred. Importer will stop immediately. Data may be in an unstable state:

IssueType	ID	epic name	Summary	StartDate	EndDate
Epic	6	Inscription	Inscription	15/01/19	29/03/19
Epic	1352	Conception	Conception	21/05/19	06/06/19

 

Is there a way to fix that ?

 

Thx

Petter Gonçalves

Hello Mory,

Thank you for reporting this problem.

After some time digging on it and performing some tests in my own JIRA site, I think you are being impacted by the following bug:

- External System Import may choose invalid issue type when importing CSV

This bug happens when there are multiple issue types with the same name in your site. Since you are using next-gen projects and it has its own Epic issue type (different from Classic projects), I believe that's what is causing this problem.

For a fix to this bug, it is required some background updates, so I recommend you to open an internal support ticket with Atlassian so we can better understand your issue specifications and provide you with the correct fix process:

- https://support.atlassian.com/contact/

Let me know once you created the ticket, Mory.