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How can I change a Request Type mapping to an Issue type globally (that is not editing individually)

NehaSThakur

I have Request Types created under wrong Issue type and I want to change it 1 go so , I dont have to to recreate them individually again.

We have 20 service desk projects created and around 15 request type created under Issue Type as "Problem" which should be "Incident" Issue type.

Where can I edit this.

Thanks

Accepted answers

All comments

Francesc_Arbó_fiu740

Hi @NehaSThakur,

yo ucan bulk change the customer request type. You can follow this link in order to do it: https://community.atlassian.com/t5/Jira-questions/How-to-bulk-change-customer-request-type-field-value/qaq-p/780319

NehaSThakur

Hi @Francesc_Arbó

Thanks alot for your response but this not what I am asking. See the screenshot below we looking to update the different Request Type we created in our system to map to another Issue type but its not Editable.

http://prntscr.com/mby09p

Francesc_Arbó_fiu740

Hi @NehaSThakur,

once you have configured the request types showing in your customer portal, you can't change the issue type mapped. Unfortunatelly, you have to create another to replace this.

NehaSThakur

thanks @Francesc_Arbó , yeah that's what I have concluded too. But, wanted to confirm with community users to be sure there is no way around !

Francesc_Arbó_fiu740

Sorry, I've been in the same situation some times and it's quite frustrating to repeat the same task. It could be great if you open an issue to Atlassian with this feature.