Backlog to a board status automaticly

Anders Årstein Hansen

We have enabled incoming emails in JIRA. When you send a email to our jira adress the emails i created as a task under "backlog" in the project..

 

Want that the task should automaticly be created direct in the "board" under column status "to-do" instead of "backlog".

 

Possible?

 

We use a next-gen project

Petter Gonçalves

Hello Anders,

Welcome to Atlassian Community!

In JIRA, when an issue is created it can only be directed to the first status in your workflow, however, you can easily configure an automation rule to move the issue to the next status if it was created by e-mail by using some plugins.

That been said, my personal recommendation would be to use Automation for JIRA Cloud plugin, so you can easily configure the following rule to achieve your need:

Let me know if this option works for you.