Create servicedesk customer request with attachment

Nihad Azimli

Hello to everyone,

I want to create customer request with attachment via servicedesk api in jira server.  I tried multiple ways to handle it using different apis from following link, however, it was not successful. Is there anyone who can give example or help, I would really appreciate your help.

Link:  https://docs.atlassian.com/jira-servicedesk/REST/3.16.0/?_ga=2.55887663.564115258.1548142379-1573215797.1546931611#servicedeskapi/servicedesk/{serviceDeskId}/attachTemporaryFile-attachTemporaryFile

Best 

Slava Dobromyslov

I also struggled with this for 1 hour, and here is what I've found:

1. There's no single, convenient API method to create a request with an attachment (or I've not found it).

2. Even the native Service Management portal request form does it in 3 steps:

• When you add a new file to the form, it uploads a temporary attachment and saves its temporaryAttachmentId
• When you press submit, it sends a request to create an issue and adds all temporaryAttachmentId to the payload in the filetoconvert attribute.
• And it attaches all the uploaded files defined by temporaryAttachmentId to the issue right after it is created.

3. You have to use the same three steps with the API:

• Upload files and save them as temporary attachments - https://docs.atlassian.com/jira-servicedesk/REST/5.7.0/#servicedeskapi/servicedesk/{serviceDeskId}/attachTemporaryFile
• Create an issue - as you do it.
• Attach the temporary attachments to the issue - https://docs.atlassian.com/jira-servicedesk/REST/5.7.0/#servicedeskapi/request/{issueIdOrKey}/attachment