Could not navigate to Confluence: Endless redirection loop

Question

I signed up for a Jira and Confluence trial. While Jira works perfectly fine, I could not navigate to Confluence. If I do, it ends up in an endless redirection loop.

I tried in Incognito mode, but it's the same. How could I potentially fix this? Thanks for any help.

Eleanna Sillet · Answer

I have the same problem ans try all that, anothers users can sing in whitout problems.

Shannon S · Answer

Nirmal,

Does this occur for all users? Could you confirm they have application access to Confluence?

Please try the below steps and let me know if the issue persists:

* What is the browser used to access the Jira instance.
* Clear the cache on the browser
* Try a different browser
* See if a different user is having the same issue
* Disable plugins/extensions on the browser
* Check to see if the issue happens on a different network connection

Regards,

Shannon