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JSD reporting issues by channel

Tom Lister_fo1j4e

I would like to write a user report that shows issues by Channel. I can see the Channel in the issue detail view but it doesn't appear as field for reporting.

I'm not able to track down a reason for this. There are some change requests for the feature but they are quite old. Seem like an obvious requirement to me.

Regards

Tom

Accepted answers

Petter Gonçalves

Hello Tom,

What kind of reports you are trying to configure?

If you are planning to use a report based on JQL queries, you can use the request-channel-type field to report it. E.g:

Let's suppose you would like to return all issues created by e-mail on your site. This would be the query:

request-channel-type = email

Please, let me know if it works for you.

Emily Guadalupe

I'm sure everyone here has found a solution for this since the issue was raised but I'm just now looking into this and found this article super helpful.

https://community.atlassian.com/t5/Jira-Service-Management/Campo-Request-channel-type-en-Filtros/qaq-p/1864319

It sounds like a great workaround to get the result you were looking for.

Also, this was helpful for retrieving the 'request.channel.type' of an individual issue.

https://community.atlassian.com/t5/Answers-Developer-Questions/How-can-I-retrieve-request-channel-type-via-Jira-API/qaq-p/546294

Hope that's helpful to someone!

All comments

Laurens Coppens

See answer Goncalves!

Petter Gonçalves

Hello Tom,

What kind of reports you are trying to configure?

If you are planning to use a report based on JQL queries, you can use the request-channel-type field to report it. E.g:

Let's suppose you would like to return all issues created by e-mail on your site. This would be the query:

request-channel-type = email

Please, let me know if it works for you.

Laurens Coppens

Gonclaves,

Magic, i didn't know you could filter like that.

Just tried it and works like a charm!

Petter Gonçalves

You are welcome, Laurens!

Have a nice week!

Tom Lister_fo1j4e

Hi @Petter Gonçalves

I was looking a column value to use in a 2 dimensional gadget showing channel against project.

Customer Request Type looks like a candidate but I can't see it in the gadget field list.

Tom Harris - Old Street

Hi @Tom Lister ,

If you're looking to report on the field Channel from JSD then the app Custom Charts for Jira may be able to help you. We've recently added support for Jira Service Desk specific fields including "Request Type" and "Request Channel Type".

You can easily create dashboards with custom charts and rename values and colors. You can try the app out right now on the free interactive app playground

Chart 2.png Chart 1.png

I hope that helps resolve your issue.

There's also an identical companion app Custom Jira Charts for Confluence for creating professional charts directly in Confluence.

Tom - Custom Charts Product Manager

Dana Mi

@Petter Gonçalves The issue is not filtering by it, but using it in the reports (view in the dashboard gadget/pie chart by this).

Emily Guadalupe

I'm sure everyone here has found a solution for this since the issue was raised but I'm just now looking into this and found this article super helpful.

https://community.atlassian.com/t5/Jira-Service-Management/Campo-Request-channel-type-en-Filtros/qaq-p/1864319

It sounds like a great workaround to get the result you were looking for.

Also, this was helpful for retrieving the 'request.channel.type' of an individual issue.

https://community.atlassian.com/t5/Answers-Developer-Questions/How-can-I-retrieve-request-channel-type-via-Jira-API/qaq-p/546294

Hope that's helpful to someone!

Tom Lister_fo1j4e

Hi @Emily Guadalupe

That’s a simple solution. Thanks for pointing that out.

Emily Guadalupe

Continuing on this topic, I submitted a suggestion for the 'request-channel-type' to be be exposed in the API. It could use some voting love!!

https://jira.atlassian.com/browse/JSDCLOUD-11146

Ricardo Martinez_l3fkyc

Hi @Tom Harris - Old Street

I am trying to filter the "request-channel-type = api" but even the issues that I create via api, have the mentioned field as jira.

Do you need to explicitly set the request-channel-type when creating an issue via api, or why I am not getting the correct results?

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