How can I get service desk to reply as the same email the issue is received?

Question

I have multiple emails in my project that generates issues.

I would like to be able to automatically choose reply email based on which email first received the issue.

For example:

osl@company.com and dk@company.com both send issues to the same service desk project, when answering the reporter I would like service desk to then choose between using the osl or dk email based on which one received the issue. Is this possible?

I have setup jira so it can send emails from my domain already. Just need a way to send from the multiple different mail addresses.

Nils-Asbjørn Frederiksen · Answer

Okay thanks for confirming my suspicion, I was hoping someone knew a way to do this.

kr

Asbjørn

Vasi · Answer

Hey Nils-Asbjørn,

"From" email address is configured for the entire project, based on notification scheme.
So it is not possible to change "From" email address of the project "on the fly".

Meaning that when you are replying in JSD to the reporter/customer, "From" will always be the same.

Regards,
Vasily