how to auto assign an issue to a user on transition from one state to another

Question

I have a 8 step workflow. Upon creation, the tickets are set to be auto-assigned to project leads.

I want to assign the ticket to another user (a developer) when the project lead accepts the ticket.

How can this be done?

zack · Answer

So on the transition from Open to whatever the next status you are going to is, you're going to want to set a Post Function in the workflow and use the "Update Issue Field" option. You can set the assignee on issue to a specific user here automatically.

Hammad Ehtesham · Answer

Thank you for the reply.

I already did that, here is what I did:

* I added the user I want to assign the ticket to as the "Assignable user" in project permissions
* In project permissions I also had to add the Project Lead to whom the ticket is automatically assigned
* When I test this, ticket is assigned automatically to the project lead on creation, which is fine. BUT the ticket is not assigned to the desired user when I move from open stage to the next. It stays assigned to the project lead

zack · Answer

If it is a specific user, you can do this is a post function on the transition where the ticket is taken.