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Label field not visible

QA McCann

Hi,

I'm in the process of trying to get Ranorex integrated with our instance of Jira Cloud and I get an error message that stops a ticket being created on test failure.

It's notifiying me that Labels isn't visible on the ticket type that is being created. However I'm 100% certain it's there (see screenshot).

Does anyone know if there any other permissions/settings for the Labels field that might not be obvious and would stop external software from creating a ticket?

The Label field isn't a custom field in this instance.

Thanks,

Jira Label.PNG

Accepted answers

Grigory Salnikov_0hffsd

Hello!

Could you please provide us with the actual error message?

Thanks in advance.

All comments

Grigory Salnikov_0hffsd

Hello!

Could you please provide us with the actual error message?

Thanks in advance.

QA McCann

Yeah, sure thing. Here we go...

Labels error.jpg

Grigory Salnikov_0hffsd

Ok, thank you!

Is it an "edit" or a "create" screen above?

If it's "create", I think you should also place the label field to the appropriate edit screen as recommended here:

Add Labels to Issue: Field 'labels' cannot be set. It is not on the appropriate screen, or unknown

QA McCann

Thanks Grigory!

The screenshot is from the create view, but the Labels field is also on edit.

I've seen some mention that it might be because I'm not the owner of the issue? Is owner the same as "assignee"? In which case, I can set myself to be the default assignee for these issues.

Or is owner a custom field that needs to be created?

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