Some Emails Reflect the User is Tagged in a Comment, Others Don't - why?

Question

Hello All-

I have a user who is receiving emails when she is tagged in a comment - some indicate the tag in the subject line, some don't. Is there any specific reason why one email subject line might reflect the tagging, and others don't? She's receiving a lot of Jira emails and is trying to identify urgent ones at a glance.

Thanks!

Christy Overall · Answer

Thanks! I didn't know about the notifictaion helper. It is helpful, but it doesn't explain why she wouldn't receive a "you are mentioned" email every time she's tagged. That's the logic that's unclear - she's trying to prioritize notifications, but it's not easy to tell which emails are getting kicked off because she's tagged vs. someone just leaving a comment.

Andy Heinzer · Answer

It might help to try to use the Notification helper on the issue itself in Jira to better understand why that user might be getting additional notifications from the @  mention ones.   This utility will let you select the issue, the user, and the event to understand if that user is expected to get a notification given your current settings or not.  But it also gives you more details about your notification scheme setting for that project so that you can see/change this more easily if you want to.

Christy Overall · Answer

Update: she is receiving the standard email (with no "you were mentioned" in the subject line) for sites she is not assigned to. Her role is the same for all records. Any other ideas?