Search for common keyword

Question

Need to be able to search for the keyword "urgent" but note that this keyword is being used in a default response in comments (i.e. "If this is an urgent request").

To illustrate in the example below, the results should show this one since it has the "urgent" keyword which is not on the default response used in Comment 1.

Comment 1: "If this is an urgent request, please let us know"
Comment 2: "This is urgent."

However, if the keyword is only found on the default response, then it should not show in the results.

Is this even possible?

Pia Donato · Answer

Hi Petterson,

Here's the  JQL used (note that I just filtered it further to a specific project and priority):

When I check that ticket, it only shows the default response with the word "urgent". There are no other comments where the same keyword repeats.

Hope this clarifies it and I really appreciate the response here.

Petter Gonçalves · Answer

Hello Pia,

That's strange. For me, the query above has not returned the issues with the default phrase. Can you give us some practical examples of the issues it has returned?

If possible, send us a screenshot of an issue that was wrongly returned when using the query I sent. P.S: ensure that you have configured the \ before the internal " to avoid it as a special character, just like below:

comment !~ "\"If this is an urgent request, please let us know\"" and comment ~ "Urgent"

We will be waiting for your answer.

Pia Donato · Answer

I tried that before but the problem with that is it still returns results with the default phrase (i.e. "If this is an urgent request, please let us know").