Email Notification Preference cannot be saved

Christopher Yiu

Hello, 

Some of our company's users would like to change the default Email Notification Setting from HTML to TEXT format. However, when attempting to do so under Personal Setting, the system refuses the operation and generated the following error:

 

 

Even as a JIRA Admin, I was given the same error. Any suggestion?  Thank you.

Regards, 

Chris 

Angélica Luz

Hello Christopher,

Thank you for getting in touch with Atlassian Community!
I wasn't able to reproduce this issue on my local environment, when I change the format it saves normally.
Can you please change it back to HTML and save and then try to change again to "Text"?
Can you test using another browser?
Also, please open the developer tools on your browser and send us a screenshot if any error appears. It will help us to better understand what is happening and find what may be causing this.

Regards,
Angélica