We are new to the product and struggling with which way works best in Jira. We have small teams (sometimes just a single person) that work on multiple projects and operational work, within any given amount of time (or Sprints), and we want to track it all.
On the one hand, we can create a separate Project, for each of the Projects and Create Projects for operational work and create Sprints within those projects - but it might be hard to really understand all the work that is going on, across those projects, for each Sprint.
OR, we could great a single umbrella Project and use something like EPICs to delineate between the different projects and operational work. Sprints would then be planned with a myriad of items in each.
Given what JIRA can do, which way makes more sense?