How can i create a notification for a user not updating a task for some time?

Question

I would like to notify (via mail) the developers / QA if their tasks weren't touched after a period of time.

I've seen it done before but i have no idea how.

please advice.

Thanks

Sreenivasaraju P · Accepted Answer

Hi @Avidan Izaks

Simple and out of the box solution is :

create a filter and subscribe them.

Ivan Tovbin · Accepted Answer

Hi Avidan,

I'd create a JQL filter and have all interested parties subscribe to it. The JQL I'd use would look something like this:

updated < startOfDay(-3) AND resolution IS EMPTY

This'll return all unresolved issues, which have been updated 3 days ago or earlier.