How do I delete issues with a specific subject/summary as soon as they are created?

Chris Michetti

I get a lot of e-mail from one automated account at my company and some of the items need to become tickets and some don't.  The difference is simply the subject line of the e-mail that hits Jira.  How can I filter these items out and remove these tickets automatically?

 

Thanks in advance - I've googled a lot on this and can't find a good answer... maybe there isn't one!  But it is something that every other helpdesk I've ever used can do so I hope I"m just overlooking something.

Alexey Matveev

Hello,

You could also use the Power Scripts add-on:

https://marketplace.atlassian.com/apps/43318/power-scripts-jira-script-automation?hosting=cloud&tab=overview

You could create the SIL post function with a code like this:

if (summary == "your keyword") {

  deleteIssue(key);

}