Getting a Confluence admin or technical writer for knowledge base

wa1_kh00

Hi!

I'm curious to know if other orgs have hired folks to manage their Confluence instance and/or to write (technical) content (i.e., knowledge base). What skill set did you look for? Could this be an intern or part-time position?

My nonprofit org is currently using Confluence via Service Desk. We're piloting this with our tech support team, so the request type and content topics are all tech related. We have set up our Service Desk such that when our end-users (internal staff) open a request, they would see suggested articles or browse for articles in the new help center. 

The challenge we encountered is how to deliver content in a consistent voice and format, to a majority of the non-technical audience.

Not sure if this is helpful, but we're also thinking of using Confluence as our intranet down-the-road.

Any insight is much appreciated!

 

 

Bill Bailey

You described exactly what I do for one client. I am their Confluence admin, responsible for keeping it running, answer user questions, writing macros, etc. Their in-house IT team is too overloaded to take on this task, so they are more than happy to have me do it.

I am also their technical writing resource, responsible for editing content (sometimes sourcing it as well), creating graphics, generating PDFs, etc.

BTW, they are not a small company -- 100+ individuals -- just located in the Bay Area, so very hard to hire these positions.