Hello there, we are currently using JIRA cloud with custom flows and statuses to manage our full SDLC. The last three statuses usually mean that the developers have finished their work and are waiting for the release team to accept the change, merge it, and deploy it.
In order to notify the release team that a feature is ready we create an RFC (Request For Change) on our Service Desk account and from there they will update the RFC, once it has been closed it means the feature is ready and finally done.
My question is: Is it possible to, somehow, link Service Desk to JIRA so that when a ticket in SD is closed the ticket in JIRA can be moved from status to done? We usually have to be monitoring the SD open tickets to see if they have been closed so we can manually close the tickets in JIRA but it'll be easier and less error-prone to automate this as we usually forget to do so.
So it'll be something like:
JIRA -> Waiting for review (status manually changed)
SD -> RFC is created (the developer goes to the SD instance and creates the ticket)
SD -> A release manager accepts the change and manually changes the status to closed of the SD ticket
JIRA -> The ticket is changed to closed from SD automatically, somehow
As a note: the SD instance is NOT used by customers, we use it only for internal purposes so security here, information-wise, is not an issue.
Thanks in advance!
