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Not receiving notifications when a ticket is closed.

Elke Wong1

I have set up notifications to be sent out when a JIRA ticket is closed. it is not going out to anyone.

Accepted answers

All comments

Nic Brough -Adaptavist-

Are people getting other notifications you expect them to?

What exactly have you done to "set up notifications to be sent out when issue is closed"?

Elke Wong1

I have assigned a notification scheme to my project and it has all watchers, reporter and assignee as being notified when a ticket is resolved and done. Is there another workflow step I need to add?

Nic Brough -Adaptavist-

Are people getting other notifications you expect them to?

Christian Czaia [Decadis AG]

Have a look at the workflow transition to "close" an issue and look under post-functions. The last one should be: "Event XXX will be triggered". That event has to be used in your notification scheme.

Cheers

Roland Pfuhl

This worked for me!

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