Search for a ticket with number using the magnifying glass, results with a totally diff ticket #

Question

When looking up ticket number using the Search with magnifying glass, the resulting ticket is a totally different ticket number.

Bastian Stehmann · Answer

Maybe it is a similar issue like this

https://jira.atlassian.com/browse/JSWCLOUD-16529

Maybe you can leave a comment and vote/watch it.

Jeff Jaffer · Answer

Thanks for your response.

I am searching with ticket number e.g 54321, have to make sure the correct ticket number comes up in search...it comes up with totally different ticket number.  Have to perform the search again.  This has started happening since a week now.  Have more analyst in team experiencing the same issue.

Bastian Stehmann · Answer

Hi @Jeff Jaffer,

Welcome to the community.

Are you searching with just the number or with complete ID (xxx-123)?

If you are using just the number part, Jira will search in your currently active project.