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API changing status from Open to Done no permissions?

benb_hj1tps

I am using the API to change a status of an issue.

If I run a transition change from In Progress to Done, it works, so does Open to In Progress.

But if I try to change from Open to Done, I will get the following 400 response:

"Can't move (SPO-835). You might not have permission, or the issue is missing required information. If you keep having this problem, contact your Jira Administrator."

If I try to change the status from Open to Done directly in JIRA, it will work.

Why is that happening?

Accepted answers

All comments

Bastian Stehmann

Hi @benb,

Do you have any conditions, validators or transition properties set on the transition from open to done, that you do not have set on the other transition?

Are you using the same account in the gui and with the API?

unknown

Hi @benb

Could be a number or reasons. Are you authenticating with the same user as you are performing this action in Jira? Can you show me what your request looks like?

Kind regards
Jorden

Edit: forgot to look at question tags, so now know you use cloud

benb_hj1tps

Don't see any validators for that, and yes I am using the same account, using it's API token for basic-auth.

Bastian Stehmann

Are there any screens on that transition?

unknown

Hi @benb

Would like to know if this issue is resolved? I am facing the same problem.

Best regards,
Abhiram

shahar rajuan

I'm having the same issue, I gave my user admin permissions and I can change the issue status via the UI, but using the same user via rest-API, I get :

 "errorMessages":["Can't move (WEB-2328). You might not have permission, or the issue is missing required information. If you keep having this problem, contact your Jira Administrator."],"errors"

This is my curl:


curl --request POST \
--url 'https://centrica-bs.atlassian.net/rest/api/3/issue/WEB-2328/transitions' \
--user 'builder@energy.com:FuRUxfXXXXXXX5A3A3' \
--header 'Accept: application/json' \
--header 'Content-Type: application/json' \
--data '{
"transition": {
"id": "41"
}
}'

Luis De Siqueira_wvxski

Also facing this issue and with the same user I can do this in the GUI but not in the REST API.

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