With "Anyone can join" enabled in Site access, why are site access requests still sent to admins?

Michael Knighten

Site access configuration is set as:

 

Incoming users are still prompted to request access, and the administrators are emailed:

Subject: Someone requested access to Jira
ABC requested access to Jira
Name (email) requested access to Jira on ---.atlassian.net. Name currently consumes a seat in your license and has access to some of your products. You can approve access requests from your Site administration.

Why would this be the case?

  

Angélica Luz

Hello Michael,

Thank you for getting in touch with Atlassian Community!

The email that you sent as an example is related to "Access requests" feature and not related to new users.

The "Access request" means that, for example, there is a page on Confluence and there is a ticket from Jira SW linked on this page. The user which has only access to Confluence click on the ticket and they can't see because they don't have permission, so they ask for permission and that's the email you received, so you can decide if you give an SW license for the user or not.

To check this you must go to Site Administration > Access Requests.

This is an email from "Anyone can join" if the option "Email site administrators when a new user gets access to the site" is enabled:



Hope this clarifies.

Regards,
Angélica