Pinging emails to other workers

Question

Hello,

We have now got to a stage where we are rolling out Jira to our users. However I have encountered an issue that I can't quite crack.

For example, we have a HR template on the customer portal. One of the options I want to have is for our HR Director to select a manager - I want an email to be sent to the manager to;

1. Make sure all the details are correct and everything meets requirements.

2. Be able to look at the request and comment in any additional requirements for the new starter.

I will of course make sure that the manager is also a user on the customer portal, but can they get an email sent just to make them aware?

I need a user picker field (Which I've inputted), to send out an email to the user selected once the request has been sent in. Almost like a CC on the email.

Is this possible?

Thanks.

Dawid Pawliszyn · Answer

Can anyone else help with this one?

Thanks.

Dawid Pawliszyn · Answer

Hello @Ramarao Gaggara {Appfire},

I don't think this is what i'd be looking for - I need a user picker field (Which I've inputted), to send out an email to the user selected once the request has been sent in. Almost like a CC on the email.

Thanks.

Ramarao Gaggara {Appfire} · Answer

Hi @Dawid Pawliszyn !

If you are Jira administrator, you can send emails or announcements to a specific group of users or to all users. Please follow below link.

https://confluence.atlassian.com/jirakb/how-to-send-email-to-all-jira-users-776811096.html

But if you are checking about the integration between your customer portal and Jira, I'm not sure whether it's really possible.

Regards,

RamaRao G