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Status not updated when moving through workflow

Kha Kim Vinh

We created a simple workflow as below:

Screen Shot 2018-12-19 at 10.23.36 AM.png

The problem is when the issue in "Development in progress" status, then clicking on "Ready for testing" doesn't change the status to "Ready for testing" at all (but action buttons changed to Testing Passed and Testing Failed".

Moving issue in dashboard prompt permission error, even through operating using admin account.

Any input are appreciated, thank you.

Accepted answers

Patrick Cartier [Candylio]

Xin Chao@Kha Kim Vinh welcome to the community,

Please check your permissions and look for the transition issue permission.

Just because you are an admin doesn't mean you have this permission necessarily.

It is a project level permission: https://confluence.atlassian.com/adminjiracloud/managing-project-permissions-776636362.html

Let me know if this helps!

All comments

Patrick Cartier [Candylio]

Xin Chao@Kha Kim Vinh welcome to the community,

Please check your permissions and look for the transition issue permission.

Just because you are an admin doesn't mean you have this permission necessarily.

It is a project level permission: https://confluence.atlassian.com/adminjiracloud/managing-project-permissions-776636362.html

Let me know if this helps!

Kha Kim Vinh

Dear Patrick,

Thanks for the info, I've checked permission before and sure I've transition, edit, assign issue permission, please find below: (my account is mapped to "Administrators" role)

Screen Shot 2018-12-19 at 10.40.01 AM.png

My issue is, for example I have an issue in "Todo" status:

1. Go into issue, saw status "TO DO", with action button "Start Development"

Screen Shot 2018-12-19 at 10.51.36 AM.png

2. Click on "Start Development" will change status to "Development In Progress", action button become "Ready for Testing", which is correct:

Screen Shot 2018-12-19 at 10.53.41 AM.png

3. Click on "Ready For Testing" button will change actions button, but not status:

Screen Shot 2018-12-19 at 10.55.11 AM.png

This issue persist until the last step, "Migrated" to change status to "Done" <= this works.

So what I think is, under the same "Status Category", status is not changed (Since all blue status in my flow are categorized under "In Progress".

Patrick Cartier [Candylio]

Hi,

That's not it because I have a few blue statuses and when I transition issues they change.

I'm looking closer at your workflow now and it looks like the transition arrow goes from development in progress all the way to done or possibly back to "development in progress".

I'm not really sure if any transitions actually end up at the "ready for testing" or the "ready to ship" statuses.

It looks like your transition just goes right under those two statuses.

It looks like the "ready for testing" transition will just move the issue back around to "development in progress".

My suggestion is to go back to your workflow and make sure that each of those transitions that you are selecting start and end with the correct status.

Kha Kim Vinh

Hi,

That's not the case too, I slightly dragged them off the center line and turn off the labels, please find below:

Screen Shot 2018-12-19 at 1.55.47 PM.png

Thanks.

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