Jira Cloud - JIRA Charts are not available for your version of JIRA. Upgrade to JIRA 6.1.1 or later

Question

When I open my existing reports within Confluence, the Jira chart macros display the following message:

"JIRA Charts are not available for your version of JIRA. Upgrade to JIRA 6.1.1 or later to use this macro."

I am using the Cloud hosting of Jira/Confluence. I have seen other articles that discuss clearing the cache; however these tend to state that this resolution is for the Server version, rather than the Cloud.

Can anyone provide any guidance on how to resolve this issue?

unknown · Answer

Before indexing , Please do a HealthCheck in JIRA if there is any  Free Space issue encounted.

if yes, sortout the issue and then do indexing if required.

Stephen Sifers · Answer

Hello Daniel,

The issue you are reporting is related to a possible corrupt cache on the cloud instance. In order to fix this you will be required to run a full re-index (locked) on both Jira and Confluence. You can find more about this type of issue at JIRA Issues Macro: JIRA Charts are not available for your version of JIRA.

Since you’re on a cloud product, you will not be able to resolve the index caching issue on your end. With this said, I have created a support ticket on your behalf to have this looked into. You should be getting an email from support shortly.

Regards,
Stephen Sifers