Reporter Notification - Jira Software Project

Marco Leoné [MusicReader]

We are having a problem with the following:

• We get request from customers in Service Desk Project.
• In Service Desk we can respond to the Reporter, he gets the message.
• Some requests we move to a Software Project with "move" options in Service Desk.
• In Software Project the customer is still Reporter, but now he doesn't get e-mails when we add comments.

How can we make this work in Jira?
We want to inform customers of updates on bugs entered in Software Project.

 

Thanks!

Best regards,

Marco

Bastian Stehmann

Hi @Marco Leoné [MusicReader],

You can not make it work without additional add-ons.

That you can respond to a customer is a Service Desk feature.

If you want this on a non service desk project, the customer must be a licensed user to receive notifications. 

There are add-ons like email this issue that might add the functionality you seek.