Is there a way with JIRA Cloud to trigger a notification (email, for example) to a customer who hasn't responded to a ticket in a specified period of time? This would be very useful. Amazon does this with their ticketing system.
We understand that customer become busy and/or distracted; but, adding more verbiage to the ticket itself is frequently seen as noisy, where other watchers are involved. So I would like to see an option for the above, as a customized trigger of sorts.
